Need a wetsuit repair? Check how to, or find a location! - O’Neill

What Type Of Wetsuit Repair Do I Need?

The information below will help you understand what type of wetsuit repair you require. After many seasons in the water, your wetsuit may start to show signs of wear. Use our 'Wetsuit repair near me' tool to find the O’Neill authorised repair partner in the UK and Europe.

Warranty Repairs FAQ

O’Neill Wetsuit Repair Warranty Coverage

O'Neill Europe Wetsuits come with a 2-year warranty from the date of purchase, covering all stitching, materials and workmanship. Please notify us as soon as you notice the first signs of a defect. The sooner we know about the defect, the better we can prevent it from worsening.

Prior to repairing a wetsuit, we need to assess it to determine whether the defect is covered by our warranty. To have your wetsuit assessed, please return it to the original store of purchase with your receipt. For warranty questions regarding wetsuits bought outside the EU, please contact our customer service.

If you purchased your wetsuit at https://eu.oneill.com/, please contact us via the contact form including:

Brief description of the fault
Copy of the invoice.
Photos clearly showcasing the damage: please include close-ups and full-length images.
Additionally, provide a photo of the inside label, located close to the zipper, if you haven’t cut it out.

FAQ - Frequently Asked Questions

What types of damages fall under the O’Neill Europe wetsuit warranty?

O’Neill Europe provides a two-year warranty covering the following factory defaults: stitching, materials and workmanship. Please note that an original purchase receipt is required for all warranty claims.

What wetsuit repairs are not covered by the O’Neill Europe warranty?

● ‏‏‎ ‎‏‏‎ ‎Warranty request without the original receipt.

● ‏‏‎ ‎‏‏‎ ‎Wear and tear from normal use.

● ‏‏‎ ‎‏‏‎ ‎Fading due to exposure to sunlight.

● ‏‏‎ ‎‏‏‎ ‎Damage resulting from exposure to harsh detergents, chemicals or fabric softeners.

● ‏‏‎ ‎‏‏‎ ‎User errors and suits that are clearly worn out; some symptoms include, but are not limited to:

Cracked, dry neoprene.
The product has been misused or improperly cared for.
Generally, any excessive repairs considering the condition and age of the suit.

● ‏‏‎ ‎‏‏‎ ‎Repairs or alterations performed by anyone other than O’Neill or an O’Neill-authorised wetsuit repair partner.

● ‏‏‎ ‎‏‏‎ ‎Home repairs, including but not limited to:

Re-gluing seams using Aqua Seal or a similar product.
Patching seams using duct tape, rubber patches or a similar product.
Re-sewn seams with a sewing machine or by hand using a needle and thread.

● ‏‏‎ ‎‏‏‎ ‎Use in commercial, rental, teaching, or instructional programs or activities.

● ‏‏‎ ‎‏‏‎ ‎Fit issues: Any fit issues should be resolved before the wetsuit is used.

For more information on our warranty, please refer to our Warranty Policy.

My product has a defect covered by the O’Neill Europe warranty, what's next?

If the product is found to be defective under normal use and proper care, O'Neill will repair, replace, or refund the product at our sole discretion. The decision to repair, replace, or refund a product is made by the O'Neill Warranty Department after receiving the defective product.

What do I do if my product doesn’t have warranty coverage?

In case the product defect isn’t covered by the O’Neill Europe warranty, please read the information in the Repairs sections.

How do I ship my O’Neill wetsuit?

Incorrect handling can result in damage to wetsuits. O'Neill will not accept wetsuits that have been improperly handled during shipping. To safely ship your wetsuit, please follow the below instructions:

Lay the wetsuit on the ground with the front side facing down.
Fold the arms down towards the waist and behind the body.
Fold the legs pointing up towards the neck and behind the body. To prevent creases, avoid folding the wetsuit through the middle of the chest panel, back panel, or smoothie panel.
Use sturdy packaging and ensure proper sealing.

O’Neill Wetsuit Repairs Outside Warranty

With over seventy years of wetsuit innovation, our goal is to engineer performance-powered wetsuits and aid you in enjoying your surf longer. Throughout the decades, we have established a wide network of O'Neill-authorised wetsuit repair partners across the UK and Europe. These partners are equipped with our latest materials, technologies and products to execute repairs according to our highest standards. We hope you’ll get the maximum out of your O’Neill wetsuit experience, and when natural signs of wear appear, you can repair your wetsuit to enjoy it for more years to come.

How to find an O’Neill wetsuit repair facility and what are the costs

Please use our 'Wetsuit repair near me' tool below to reach out to one of our authorised repair partners. We highly recommend contacting the selected repair partner in advance, providing them with all the details they may need to accommodate your request, and obtaining a price estimate for your specific repair. Wetsuit repair costs may vary based on the extent of the damage and the country of repair. Please be aware that you will be responsible for covering all shipping and repair costs.

Please refer to our FAQ to get our tips on shipping your wetsuit correctly.

The O’Neill ‘Wetsuit repair near me’ tool

Please select "Repair Center" in the filter

The Wetsuit Repair Round-Up

We design our wetsuit to keep you in the water for longer. Our focus is on prolonging the longevity of our products. Therefore, we provide you with a 2-year warranty from the date of purchase on all stitching, materials and workmanship and a ‘Wetsuit repair near me’ tool. Through this tool, you can find the nearest O’Neill-authorised wetsuit repair partner that can repair your trusted wetsuit when there’s a need. With this, we hope to encourage you to use the repair partner's services as an alternative to purchasing a new product and to enjoy your wetsuit for as long as possible.